Shipping Policy — Oakwell Supply

Last updated: October 11, 2026

Thank you for shopping with Oakwell Supply. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are processed as soon as reasonably possible, subject to product availability and supplier processing times.

As Oakwell Supply may use third-party suppliers and delivery partners to fulfil orders, processing times can vary depending on the product.

Once your order has been dispatched, we will provide a shipping confirmation and tracking details where available.

2. Shipping Methods and Delivery Times

Available shipping options and estimated delivery times will be displayed at checkout or communicated during the ordering process.

Delivery estimates begin after dispatch and are not guaranteed. Actual delivery times may vary depending on your location, supplier processing, courier operations, weather, public holidays, and other circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Free standard shipping may be offered on selected orders or promotions where clearly stated on our website.

Please note that free shipping for customers does not necessarily mean that delivery is free for the business.

4. Order Tracking

When tracking is supported by the delivery partner, we will share the tracking number or tracking link after dispatch.

Tracking information may take some time to become available or update. If your tracking information does not update for an extended period, please contact us for assistance.

5. Shipping Destinations

We currently intend to serve customers within India. Delivery availability may depend on the serviceability of the customer's PIN code and the delivery partner.

We do not currently promise international shipping unless it is expressly offered at checkout.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number when placing an order.

If you need to correct your address, contact us as soon as possible. We will try to accommodate the change before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Additional charges or delivery complications may arise from incorrect or incomplete address information, where applicable and permitted by law.

7. Lost, Damaged, or Delayed Packages

If your order appears lost, arrives damaged, or experiences an unusual delivery delay, contact us at the email address below with your order details.

We will review the issue and, where appropriate, coordinate with the relevant supplier or delivery partner to help resolve it.

For products that arrive damaged, defective, or incorrect, please contact us promptly and provide photographs or other relevant evidence where reasonably requested.

Your rights and available remedies remain subject to our Return and Refund Policy and applicable Indian law.

8. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible and include your order number.

We will try to accommodate eligible requests before the order is dispatched. Once an order has been shipped, cancellation or address changes may no longer be possible.

Where a cancellation or other event entitles you to a refund, the refund will be handled in accordance with our Return and Refund Policy and applicable law. Refunds will be made to the original payment method where reasonably possible.

9. Cash on Delivery (COD)

Cash on Delivery is available only where offered at checkout.

For eligible COD orders, customers must pay the confirmed order amount to the authorised delivery person upon delivery.

Please ensure that your delivery address and phone number are correct and that someone is available to receive the package. If a delivery attempt fails, the courier or supplier may follow its applicable delivery and return procedures.

10. Contact Us

For shipping questions, delivery concerns, or order updates, contact:

Oakwell Supply
Email: supply@oakwellsupply.com

Please include your order number so we can assist you more efficiently.